service assurance

“perfect Service ” is our service principle. Customer satisfaction is the base that company sustainable development forward. In order to reflecting the customer as the center of management system, BTWM provides the fully service conception. 
Before sale, marketing department communicate with customers in order to realize customers' demands. If customer has special dements, BTEW must organize production according to customer's dements, including technology, production, inspect and so on. At the same time, it will also offer the latest development of new products of BTWM.
During sales, professional personnel do loading, transportation and delivery and we guarantee delivery quality, these professional persons were trained strictly.
For every customer, the marketing Dept. has special businessman and the after-sales person to listening the customer’s suggestions, to investigating the products situations. We set up the customer file. For the telephones, fax and the letters from customers, we would carefully recorded and explain to the customer. For the every feedback from customer, we will handle it in time, notice and communication with the customers till the satisfaction.
BTWM take the customer satisfaction investigation for very quarter. Through investigation, we collected the suggestions and advises, statistics and analysis it so as to confirm the customer and the market demand and improvement continuously.
Service Promise
All the quality accidents of our company’s products we will try our best to service(including the questions caused by the customers). Our after-sales personnel will reach to the spot at the first time to repairing or providing other services in case of different questions.